How We Work
When our customers first send us a project, we like to spend some time explaining the way we work. All cushion manufacturers have a different approach, so understanding this goes a long way to ensure that the project runs smoothly.
We are always happy to chat with you before the start of the project so we are clear about exactly what you require, and to anticipate any challenges presented by your cushion or cushion cover requirements.
Our customers are fortunate in that as well as creating bespoke cushion covers for their project, we can also supply individually crafted cushion inners to allow for a perfect fit. This provides customers with completely finished, beautiful cushions in one efficient process.
The production team
Our production team comprises of:
Whether your project is for one cushion or a hundred, from marking and measuring through to cutting, our experienced fabric cutters prepare your fabric with the same meticulous care and attention to detail.
Their role involves adjusting patterns where needed to optimise usage and minimise waste, pattern matching and working to precise specifications.
Owing to the challenging nature of handling some delicate fabrics, the cutter’s expertise in this area is crucial for each step that follows.
Our machinists expertly put your cushion covers together according to your project brief, their years of experience enabling them to confidently handle fine or challenging fabrics.
Some machinists are specialists in adding those pipings and trims that give the finished item such a sumptuous look.
Because we overlock every part of the cushion cover, including the piping, we also employ specialist overlockers, which gives each cushion a professional appearance and strengthens seams for durability.
What do we need from you?
Clear instructions on the size, style and quantity of cushions required are essential for us. Your instructions must specify which fabrics and trims are required for each style of cushion.
A cutting sheet including, where possible, swatches of the fabrics, ensures a lower likelihood of mistakes being made. This is important as this is the working document that follows the order through the workroom.
Once we have all this information your order goes through four stages:
1. Receipt of fabrics
These can be sent to us directly from the fabric house, clearly marked with your name and project reference. You may prefer to collect all the fabrics first and then send them on to us. The advantage of this is that you know we have received all the fabrics and that the order can be put on the system.
2. Processing the order
Once we have received all your fabrics, trims and instructions we can process the order onto our system and at that point the lead time starts.
3. Creating the cushion
The whole order is cut together by one of our specialist cutters, who uses your worksheet to ensure the correct fabrics and trims are allocated to the correct cushion. Once cut, everything is passed to the machinist to construct the cushion.
4. Making the cushion inner
When all the covers are completed, we make the cushion inners. These are cut individually to guarantee the correct inner for each cover.
Final checks and delivery
The completed cushions are checked, both to ensure they meet your specifications, and to assess the finished quality meets our exacting standards. They are then carefully packed and sent out to you using one of our couriers.